Frequently Asked Questions

We service most burrows along Hunt Club Rd between Hawthorne and Riverside. Visit our services page to view our Service Zone map.

From November 1st to April 15th

Our contract covers all snow events of 5cm or more.

Yes, we always clear after city plows. Under normal conditions, operators will make their first pass and then make a return trip to clean up after City Plows. Additional cleanings may be provided during prolonged, heavy snowstorms.

Once the accumulation reaches 5cm on your driveway, we will go out to clear it.

No, at Leeside Snowblowing the tractor has a back blade that will get as close to the garage as possible usually within 1 foot.

No. Unfortunately at this time we do not provide walkway service.

No, all of our tractors are outfitted with snow BLOWER attachments that are much safer for your driveway. Snow blowing is a much more efficient way to clear snow as they are able to disperse the snow more evenly across your property to avoid large and potentially hazardous snow banks at the end of your driveway.

Leeside shall perform regular contractual obligations on a pro-rated basis if the snowfall exceeds One hundred (100) inches (250 cm).

Example of pro-rated charge:

Contract amount of $_____ divided by 250cm of total accumulation is $____per cm of total accumulation over 250 cm. Billing will be sent upon closing of the contract in April and shall be paid no later than May 15th of that year.

No, in fact snow blowing with a tractor is the safest method of clearing your driveway. Although the tractor is large, the weight is evenly distributed across oversized tires that results in about the same force per square inch as an average car. The snow blower attached to the tractor includes a Teflon blade, stainless steel cutting knife and is safe for all driveway surfaces (incl. Interlock, etc.). The attachments are calibrated to float just above the driveway surface to avoid damages.  

No, our operators will remove as much snow as possible around your vehicles but for best results, vehicles should be moved from the driveway prior to a snow event. If vehicles are parked in the driveway during a snow event, snow will only be cleared for accessible areas opening on to the street. For more information on where to park, please review the parking guidelines on our website at www.leeside.ca/parking.

It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway to contact the City of Ottawa by dialing 3-1-1. You will need to request that they send a service technician by to lower the pipe and cap to the level of the asphalt. If the cap is not flush with the level of the driveway it may very likely get picked off and blown through the equipment. It would be recommended to have this resolved prior to the start of the Winter season.

At Leeside Snowblowing we do everything we can to alleviate the stress and strain of snow removal for our customers. There are however several things to do as a customer to help improve service and avoid damage:

• Lower any water valves that may be on the driveway and protrude above the surface.
• Trim overhanging branches to allow our 10.5 foot high tractors to pass.
• Remove all objects from the snow clearing area including but not limited to downspouts, flower pots, basketball nets, garbage cans, extension cords, etc. Leeside assumes no responsibilities for objects left inside the snow removal area.
• Remove all vehicles prior to snowfall if possible or at least move closest to house and one side for larger driveways.
• Apply salt or sand to avoid any ice buildup, especially if you have a driveway that slopes towards the garage door.

No, it is the customer’s responsibility to apply salt, sand or any de-icing material.

We typically install the markers 2 weeks before the start of the season and remove them 2 weeks after. Please let our staff remove the marker’s at the end of the season; do not throw them out or store them inside.

We operate 24 hours a day. Our start times are based solely on the snow fall.

In the event of an emergency please call our office at 613-425-3425 and we will dispatch someone to your location. With our density-based system, a tractor is never far.

In the event of accidental damage to property caused by driver or equipment error, please report it to the office as soon as possible, preferably by email and with supporting documents (i.e.: photos if possible). Damages must be reported prior to May 1^st of the current season. We will typically make any non-urgent repairs in the spring however, more urgent repairs will be resolved immediately.